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Refund Policy
Damaged or Incorrect Items
Because many POSTR artworks are produced on demand, we maintain a limited refund policy.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Email: support@shoppostr.ca
Please include:
• your order number
• photos of the damaged item
• photos of the packaging
If the issue is confirmed, we will arrange a replacement or refund.
Returns
Due to the made-to-order nature of many artworks, we do not accept returns for:
• change of mind
• incorrect size selection
• personal preference
Please review artwork descriptions and sizing carefully before purchasing.
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.